How to ask us to delete your data

How to ask

Email info@sovcap.co.uk with the subject "Delete my data". Please include:

• your name;
• the phone number you messaged us from, or the email address you wrote from;
• the address of the property, if you are or were one of our tenants.

We may ask you to confirm who you are before we act, so that we do not delete someone else's information.

What happens next

We will deal with your request and tell you the outcome within one month. We will delete the copies of your WhatsApp messages and attachments that we hold, and the contact details we no longer need.

What we may have to keep

The law requires us to keep some records, such as tenancy agreements, deposit records, and payment and tax records. If we have to keep any of your information for this reason, we will tell you what we are keeping and why.

Messages on your own phone

Deleting your data from our systems does not remove messages from your own phone or from WhatsApp itself. WhatsApp handles those under its own terms.

For more on how we use your information, read our privacy notice.